Updated
Jaken Finance Group honors broker-submitted deals ahead of a direct client approach and does not permit circumvention of the broker. Broker-sourced leads remain tied to their broker for future deals. If a borrower is already in our system and a broker submits a deal, the broker gets paid on that deal.
For a mortgage broker placing investor loans, the relationship matters beyond a single application. You may be bringing a new investor to the lender, returning with another purchase for an established client, or arranging a transaction for someone who has borrowed from us before. The policy below explains how we recognize your role in those situations.
Our broker-protection policy at a glance
| Situation | Jaken Finance Group’s policy |
|---|---|
| You submit a client’s deal and the client later approaches us directly | We honor the broker-submitted deal and do not permit bypassing the broker |
| A lead you brought to us returns for another deal | That broker-sourced lead remains tied to you for future deals |
| You submit a deal for a borrower already in our system | You get paid on the deal you submit; the existing borrower record does not remove your role |
| The client and broker need to agree on compensation | That agreement is between them; Jaken Finance Group does not set or control it |
These are relationship policies for broker-submitted business. The financing request still receives its own loan review. Protecting your position as the submitting broker does not mean every property or requested loan structure will qualify.
What preventing broker circumvention means
Circumvention means bypassing the broker who brought the deal. At Jaken Finance Group, a borrower contacting us directly after a broker submission is not a reason to remove the broker from that transaction. We honor the broker-submitted deal ahead of that direct approach.
The practical question is straightforward: can you introduce your client’s financing request without inviting the lender and borrower to proceed around you? Our policy is that the broker’s submitted deal is honored. You should be able to bring the request to the lending team with a clear understanding of that relationship.
Keep the identity of the submitting broker clear when presenting the file. A property address alone does not explain who brought the borrower, and a forwarded document may not explain the sender’s role. Identify yourself as the broker and connect that introduction to the client and transaction you are submitting.
That clarity also helps when several people participate in the financing conversation. A borrower, assistant, processor, or other adviser may each share information. Make your broker role explicit so the discussion about the loan is connected to the deal you brought us.
Broker-sourced leads stay tied to you for future deals
Our policy extends beyond the first transaction for leads sourced by a broker. Those leads remain tied to their broker for future deals with Jaken Finance Group. Bringing us an investor does not mean the broker relationship ends after that investor’s first loan.
This matters because an investor’s next request may look different from the first. A purchase can be followed by another acquisition, or a borrower may later need a refinance. The financing changes, but a broker-sourced lead remains associated with the broker who brought it to us.
When you return with another request for that client, reference the earlier relationship and identify the new property or financing purpose. This is a useful communication practice, not a separate waiting period or a new client-ownership rule. It helps distinguish the current transaction from the earlier file while keeping the relationship clear.
If your client speaks with the lending team about another deal, that direct contact does not erase the connection to you as the source of the lead. The relevant policy is the continuing broker relationship, rather than treating every new request from that investor as an unrelated direct lead.
What if the borrower was already in our system?
A borrower may already have a relationship with Jaken Finance Group before working with you. If you submit a deal for that borrower, you get paid on the deal you bring. We do not use an existing borrower record as a reason to cut you out of that transaction.
There are two situations to keep distinct. A lead you originally sourced remains tied to you for future deals. A deal you submit for a borrower already in our system is also recognized as your broker-submitted transaction. You do not need to present that borrower as a brand-new contact to establish your role on the deal you are bringing.
If you know about an earlier Jaken Finance Group loan or conversation, mention it when you submit. Explain the current request and your role in arranging it. Accurate context helps the lending team understand that this is a broker submission for an existing borrower, rather than a new direct inquiry from that person.
The compensation arrangement remains between you and the client. Our recognition of your submitted deal does not mean Jaken Finance Group decides what the client has agreed to pay you.
Three examples of how the policy applies
These examples illustrate the policy; they are not reports of specific funded loans.
A new client contacts us after your submission
You submit an investor’s purchase scenario and identify yourself as the broker. The investor later contacts Jaken Finance Group directly about the same property. We honor your broker-submitted deal. That later direct contact is not a route for the borrower to bypass you on the transaction.
Your investor returns with another property
You originally brought the investor to Jaken Finance Group. The investor later has another financing request, whether you introduce it or the investor contacts the team. The broker-sourced lead remains tied to you for future deals. The new request receives its own financing review within that continuing relationship.
You bring a transaction for an existing borrower
An investor who has previously worked with Jaken Finance Group asks you to arrange financing on a new deal. You submit that transaction as their broker. You get paid on that deal. The borrower’s earlier record with us does not remove you from the transaction you submitted.
How to make a broker submission easy to identify
Use the scenario page to present a live financing request. In your introduction and follow-up, identify yourself as the broker, name the client, and reference the property or transaction. If an earlier submission already exists, connect your message to it instead of leaving the team to infer how the requests relate.
For your own records, retain the submission and relevant communication. If you notice that a later message describes the file as a direct borrower request, contact the lending team with the client and property details and explain your original role. Give the team the specific transaction to review rather than an ambiguous description of a lead.
You can use a short introduction such as:
I am bringing this transaction as the client’s broker. The client and property details are included in the scenario. Please recognize this as my broker-submitted deal. The borrower has also mentioned an earlier relationship with Jaken Finance Group.
Use the last sentence only when it applies. The point is an accurate description of the relationship, not a prescribed form of words or a claim that the borrower has never contacted us before.
Start with the portal or a live deal
Broker approval is instant through the broker portal. You can also submit a scenario before broker approval. Our broker approval guide explains the two routes.
For questions about a specific submitted transaction, contact Jaken Finance Group with the borrower, property, and your broker role. For loan-program education, use the loan-officer financing guide. Client protection and the financing review can then be discussed clearly on the same file.
Bringing a mobile home park or RV park deal?
Use the broker portal for your client’s park request. The park financing guide for brokers provides a copyable summary, an example introduction, and guidance on initial information versus later underwriting documents. It covers stabilized purchases and refinances as well as turnaround requests.
Borrowers submitting their own park deals use the commercial financing form. The park submission guide explains both routes.